Refund policy

Last updated: September 23, 2026

We want you to love your CuliRock grinder. If something isn't right, here's how returns and refunds work.

30-Day Returns

You have 30 days from the date of delivery to return your item for a refund. To be eligible, your item must be unused, in its original condition, and in its original packaging with all accessories included.

How to Start a Return

Email us at support@culirock.com with your order number and the reason for your return. We'll confirm your return and provide instructions for sending the item back to us.

Return Shipping

If you're returning an item because you changed your mind, return shipping costs are the customer's responsibility. If your item arrived damaged, defective, or incorrect, we will cover the cost of return shipping and send a replacement or refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Please note that your bank or card issuer may take additional time to process and post the refund.

Warranty

Every CuliRock grinder is covered by a 2-year manufacturer warranty against defects in materials and workmanship under normal household use. If your grinder develops a defect within 2 years of purchase, contact us at support@culirock.com and we will repair, replace, or refund it at our discretion, free of charge. This warranty does not cover damage from misuse, unauthorized modification, or normal wear of consumable parts (such as blades and plates) over time.

Non-Returnable Items

Items that are used, damaged through customer misuse, or missing original packaging or accessories may not be eligible for a full refund.

Questions

If you have any questions about our return or warranty process, contact us at support@culirock.com or write to us at CuliRock, 1309 Coffeen Ave, Sheridan, WY 82801, United States.