Terms of service

Age. You must be at least 18 years old, or the age of majority where you live, to place an order or create an account. A person under 18 may browse the Site only with a parent or guardian involved. A parent or guardian may place an order for the household and accepts these Terms for the minor. Our Site is not directed to children under 13, and we do not knowingly collect their information (see our Privacy Policy).

Accurate information. You agree to give true, current, and complete information at checkout and in your account, including your name, shipping address, email, phone number, and payment details, and to keep it up to date. Orders placed with false information or someone else’s payment method without permission may be cancelled.

Location. We sell and ship only to addresses in the United States. If you place an order for delivery elsewhere, we may cancel it and refund you.

This is a summary. The full details are in our Shipping Policy, which controls if there is any difference.

• We are based in the United States and ship only within the USA. Shipping is free on every order to a U.S. address.
• Orders placed before the 2:00 PM Eastern cut-off start processing that day. Processing takes 1 to 2 business days, and delivery takes 4 to 6 business days after shipment, so 5 to 8 business days in total.
• Your grinder ships directly from our reliable overseas partner supplier. You receive a tracking link by email once it ships.
• Risk of loss passes to you when the carrier delivers the package to your address. If a package is lost or arrives damaged, contact us and we will make it right.
• Carrier, weather, customs, or volume delays can happen. These are outside our control, but we will keep you informed.

You agree not to do any of the following:

• Fraud. Place fraudulent orders, use a payment method without permission, abuse discount codes, or file a false claim, return, or chargeback.
• Unauthorized use of content. Copy, republish, or sell our text, photos, videos, or designs without written consent.
• Harmful or malicious activity. Hack, probe, or overload the Site; introduce viruses or malicious code; attempt to bypass security; or use bots, crawlers, or scrapers to collect data or place orders automatically.
• False content. Post fake, misleading, paid-for-without-disclosure, or defamatory reviews or other content, or pretend to be another person.
• Unlawful or abusive conduct. Break any law, harass our staff or other customers, or interfere with anyone else’s use of the Site.

We may suspend or block access, cancel orders, and report unlawful conduct to authorities when these rules are broken.

• Misuse. We are not liable for harm caused by using the grinder in a way the product materials do not describe, by ignoring safety instructions, by using it commercially, by modifying it, or by unsafe food handling.
• Third parties. We are not liable for delays or failures by shipping carriers, payment processors, platforms, or other third parties.
• Cap. Our total liability for any claim relating to an order is limited to the amount you paid for that order.

What this does not do. These limits do not apply to liability that cannot lawfully be limited, including injury or death caused by our negligence, fraud, or willful misconduct. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limits may not apply to you.

Step 1: Talk to us. Most problems are solved with one message. Before starting any legal action, you agree to send us a written description of the problem, your order number, and what you would like us to do, at support@culirock.com. We will try to resolve it within 30 days.

Step 2: Binding arbitration. If we cannot resolve it, any dispute arising from these Terms, the Site, or your purchase will be settled by individual binding arbitration administered by the American Arbitration Association (adr.org) under its Consumer Arbitration Rules. We pay the fees the Rules assign to a business. The arbitration may be held by phone, online, or in your county of residence.

• Small claims. Either side may bring an individual case in small claims court instead.
• Injunctive relief. Either side may go to court to stop infringement or misuse of intellectual property.
• Warranty claims. Nothing here requires binding arbitration of a written-warranty claim where federal law does not allow it.
• Opt out. You may opt out of arbitration within 30 days of your first order by emailing support@culirock.com with the subject “Arbitration Opt-Out.”

Class action waiver. To the fullest extent the law permits, you and CuliRock each agree to bring claims only on an individual basis, and not as a plaintiff or class member in any class or representative action. If this waiver is found unenforceable for a claim, that claim will proceed in court, not arbitration. Nothing here waives your right to seek public injunctive relief where the law says that cannot be waived.

• Severability. If a court or arbitrator finds any part of these Terms invalid or unenforceable, that part is limited or removed as needed, and the rest of the Terms remain in force.
• No waiver. If we do not enforce a right right away, we have not given it up.
• Entire agreement. These Terms, with the policies they reference, are the whole agreement between you and CuliRock about the Site and your order.
• Assignment. You may not transfer your rights under these Terms. We may assign ours in a sale or reorganization of the business.
• Events beyond our control. Neither side is liable for delay caused by events beyond reasonable control, such as severe weather, carrier disruption, or government action.
• Accessibility. We aim to make the Site usable for people with disabilities. If you hit a barrier, email support@culirock.com and we will help you complete your order another way.